SAVE THE DATE
HYBRID EVENT
The pilot event in 2021 was a huge success with over 400 participants from 5 nations! Not only were best practice examples from various sectors shown, but also a variety of media through which communication with customers can take place: Messenger, Voice Bots, Chatbots,… Furthermore, there were inspiring discussions and interactive digital break-out sessions with the experts and participants. We are excited to expand the event further this year and look forward to welcoming you on December 1st!
Expand Your Network: A unique opportunity to interact with industry leaders, influential technologists, data scientists & founders leading the Conversational Business revolution. Learn from & connect with 20+ industry innovators sharing best practices to improve business process and e-commerce.
Prof. Peter Gentsch
Peter I'Bell
Rick van Esch
Gerrit Rode
Hans van Dam
MATTHIAS MEHNER
Katharina Kremming
Erik Reintjes
Dr. Thomas Rüdel
Stefan Trockel
Prof. Dr. Christian Au
Dr. Carsten Ulbricht
Pranay Jain
DIANA DRASKOVIC
KERSTIN VOGEL
Welcome & Setting the Scene: Game Changer Conversational Business
Frank Puscher
User Experience Expert
Prof. Dr. Peter Gentsch
AI Expert, Host of Conversational Business Summit
Keynote: Meta’s Conversational Business: Roadmap, News and Trends
Peter I’Bell
Channel Partner Manager, Meta
Gerrit Rode
Managing Director & Founder, 360dialog
Peter I’Bell
Channel Partner Manager, Meta
Hans van Dam
Co-Founder & Dean, Conversation Design Institute
Kerstin Vogel
Senior Social Media & Digital Marketing Speicalist, BSH Home Applicances
Matthias Mehner
Managing Director & CMO, MessengerPeople
Coffee Break & Networking
Creating value in conversations: How to successfully increase the impact of your conversations
Stefan Trockel
Founder & Managing Director, Mercury.ai
Conversational AI: Game Changer for communication and interaction?
Prof. Dr. Christian Au
Hochschule Mainz / Ex-McKinsey
Prof. Dr. Peter Gentsch
Hochschule Aalen, Institute for Conversational Business
Lunch & Networking
Conversational Business – The legal perspective: Threats, Rumors, and Solutions
Dr. Carsten Ulbricht
Rechtsanwalt, Menold Bezler
Messenger & WhatsApp
ChatBots / Conversational AI
30% revenue via WhatsApp: Conversational Commerce Best Practice
Erik Reintjes
Founder & CEO, Miss Pompadour
The Future of UX is Conversational
Rick van Esch
Chatlayer
Messenger & Collaboration Platform for Europe: Secure Teamwork Mobile for Non Desk Employees
Sandra Jörg
CEO, Blackpin
NLP & NLU for Smart ChatBots
Thomas Rüdel
Founder & Managing Director, Kauz
Break & Networking
Break & Networking
Why E-Commerce Needs a Human Frontend
Fabian Furtmeier
CEO, AMAZD
Chatbots in Self Service – Growth Without Limits
Harald Huber
Managing Director, USU GmbH
Break & Networking
Break & Networking
Conversational at META Messenger – How to Use WhatsApp, Facebook, and Instagram in Business
Matthias Mehner
Managing Director & CMO, MessengerPeople
What if you could transform how you build and maintain your bots with 10% the effort?
Pranay Jain
CEO & Co-Founder, Enterprisebot
Wrap-Up Deep-Dive Tracks
Frank Puscher
Katharina Kremming
Conversational Design: What is the formula for success of communication processes?
Hans van Dam
Co-Founder & Dean, Conversation Design Institute
Global Conversational Business Award 2022 Announcement
Closing & Outlook
Frank Puscher
Peter Gentsch
Get together: Glühwein, snacks and public viewing
Our Speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.
Business Managers: Marketing, Customer Service, Sales, CRM
IT & CX Decision Makers
Customer Experience Manager
Customer Journey Manager
Enterprise Bot Teams
Conversational AI Experts
Startups & Investors
The Institute for Conversational Business has conducted extensive research on messengers, chatbots and voice bots.
The winners of the following categories will be awarded at the CB Summit:
Conversational Business Award – Global
Conversational Business Award – Germany
Voice Commerce Award – Germany
We teamed up with some of world’s biggest players and leading companies in the field of conversational business.
Get an inside look at all the topics discussed last year and meet our speakers.
© 2022 Conversational Business Summit
