Conversational Business Summit 2021 Logo White

Time To Talk!

The New Biz Summit 2022

The ultimate conference on how to boost your business using Messengers. Chatbots. Conversational AI.

Europe's biggest conference for conversational business


1st December 2022


Livingston Palais Frankfurt & Digital

ZREALITY Sphere VR Event Space

Highlights of Event

The pilot event in 2021 was a huge success with over 400 participants from 5 nations! Not only were best practice examples from various sectors shown, but also a variety of media through which communication with customers can take place: Messenger, Voice Bots, Chatbots,… Furthermore, there were inspiring discussions and interactive digital break-out sessions with the experts and participants. We are excited to expand the event further this year and look forward to welcoming you on  December 1st!

Flashbacks of conversational Summit 2021


Expand Your Network: A unique opportunity to interact with industry leaders, influential technologists, data scientists & founders leading the Conversational Business revolution. Learn from & connect with 20+ industry innovators sharing best practices to improve business process and e-commerce.

Prof. Peter Gentsch

Investor, Author, & Speaker

Peter I'Bell

Channel Partner Manager WhatsApp, Meta

Rick van Esch


Gerrit Rode

Founder & Managing Director, 360dialog

Hans van Dam

Co-Founder & Dean, Conversation Design Institue


Managing Director & Chief Marketing Officer, Messenger People

Katharina Kremming MessengerPeople (3)

Katharina Kremming

Head of Communication, MessengerPeople

Erik Reintjes

Founder & CEO, MissPompadour

Dr. Thomas Rüdel

Founder & Managing Director, Kauz

Stefan Trockel

Founder & Managing Director,

Prof. Dr. Christian Au

Hochschule Mainz / Ex-McKinsey

Dr. Carsten Ulbricht

Rechtsanwalt, Menold Bezler

Pranay Jain

CEO & Co-Founder, Enterprisebot


Account Manager, USU GmbH


Global Project Lead Conversational Business, Bosch Siemens Haushaltsgeräte GmbH

Summit Schedule




Welcome & Setting the Scene: Game Changer Conversational Business

Frank Puscher

User Experience Expert

Prof. Dr. Peter Gentsch

AI Expert, Host of Conversational Business Summit


Keynote: Meta’s Conversational Business: Roadmap, News and Trends

Peter I’Bell

Channel Partner Manager, Meta


Opening Roundtable: “Conversational Business: Status Quo & Trends”

Gerrit Rode 

Managing Director & Founder, 360dialog

Peter I’Bell

Channel Partner Manager, Meta

Hans van Dam 

Co-Founder & Dean, Conversation Design Institute

Kerstin Vogel

Senior Social Media & Digital Marketing Speicalist, BSH Home Applicances

Matthias Mehner

Managing Director & CMO, MessengerPeople


Coffee Break & Networking


Creating value in conversations: How to successfully increase the impact of your conversations

Stefan Trockel

Founder & Managing Director,


Conversational AI: Game Changer for communication and interaction?

Prof. Dr. Christian Au

Hochschule Mainz / Ex-McKinsey

Prof. Dr. Peter Gentsch

Hochschule Aalen, Institute for Conversational Business


Lunch & Networking


Conversational Business – The legal perspective: Threats, Rumors, and Solutions

Dr. Carsten Ulbricht

Rechtsanwalt, Menold Bezler

Deep Dive Sessions

Messenger & WhatsApp

ChatBots / Conversational AI


30% revenue via WhatsApp:  Conversational Commerce Best Practice

Erik Reintjes 

Founder & CEO, Miss Pompadour

The Future of UX is Conversational



Rick van Esch



Messenger & Collaboration Platform for Europe: Secure Teamwork Mobile for Non Desk Employees

Sandra Jörg

CEO, Blackpin

NLP & NLU for Smart ChatBots


Thomas Rüdel

Founder & Managing Director, Kauz


Break & Networking

Break & Networking


Why E-Commerce Needs a Human Frontend

Fabian Furtmeier


Chatbots in Self Service – Growth Without Limits

Harald Huber

Managing Director, USU GmbH


Break & Networking

Break & Networking


Conversational at META Messenger – How to Use WhatsApp, Facebook, and Instagram in Business

Matthias Mehner

Managing Director & CMO, MessengerPeople

What if you could transform how you build and maintain your bots with 10% the effort?


Pranay Jain

CEO & Co-Founder, Enterprisebot


Wrap-Up Deep-Dive Tracks

Frank Puscher


Katharina Kremming


Conversational Design: What is the formula for success of communication processes?

Hans van Dam

Co-Founder & Dean, Conversation Design Institute


Global Conversational Business Award 2022 Announcement


Closing & Outlook

Frank Puscher


Peter Gentsch

from 19:00

Get together: Glühwein, snacks and public viewing

This Conference is for you

Our Speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing. 

  • Business Managers: Marketing, Customer Service, Sales, CRM

  • IT & CX Decision Makers

  • Customer Experience Manager

  • Customer Journey Manager

  • Enterprise Bot Teams

  • Conversational AI Experts

  • Startups & Investors

The global Conversational Business Award 2022

The Institute for Conversational Business has conducted extensive research on messengers, chatbots and voice bots.

The winners of the following categories will be awarded at the CB Summit:

  • Conversational Business Award – Global

  • Conversational Business Award – Germany

  • Voice Commerce Award – Germany

Our Partners and Sponsors

We teamed up with some of world’s biggest players and leading companies in the field of conversational business.

Get in Touch

Join us now!

And become Partner of the Conversational Business Summit 2022.

Conversational business Summit 2021

Visit our YouTube Channel!

Get an inside look at all the topics discussed last year and meet our speakers.