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Conversational Business Summit 2021

The ultimate conference for Messengers. Chatbots. Voice Assistants.

The ultimate conference for Chatbots, Messenger & Voice Assistants

SAVE THE DATE

30^th September 2021

HYBRID EVENT

Mindspace Eurotheum Frankfurt, Germany

ZREALITY Sphere VR Event Space

About the Event

Conversational Business Summit is the ultimate conference for Messengers, Chatbots and Voice Assistants. We bring together the latest technology advancements as well as practical examples to apply Conversational Business to solve challenges in business and society.

More than 20 extraordinary speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.

No matter if you’re an entrepreneur, work in marketing, sales or service –this event will help you boost your business and career!

What to expect from CBS 2021

THE SPEAKERS

Expand Your Network: A unique opportunity to interact with industry leaders, influential technologists, data scientists & founders leading the Conversational Business revolution. Learn from & connect with 20+ industry innovators sharing best practices to improve business process and e-commerce.

Prof. Peter Gentsch

Investor, author and speaker

MATTHIAS MEHNER

Managing Director & Chief Marketing Officer Messenger People

JÖRG HEINEMANN

Principal Innovation & Digitalisierung, Otto

ARTJEM WEISSBECK

Founder Charles, Co-Founder Kapten & Son

KLAUS ROVARA

Vice President Digital Business to Consumer bei BSH Home Appliances Group

Hans Uszkoreit

Co-Founder & Chief Scientist at Giance Technologies, Scientific Director at DFKI

ELEFTHERIOS HATZIIOANNOU

Manager Messaging Solutions/ SERVICEWARE SE

HARALD HUBER

Managing Director USU

HOLGER HEINZE

Director at O'Donovan Consulting AG

MARTIN SINNER

Entrepreneur & Investor (founder idealo/ COO 360dialog)

HENDRIK BUSKE

Director Sales at SABIO GmbH

Katharina Kremming

Senior Communications Managerin, MessengerPeople

Hans van dam

Co-Founder and Dean Conversation Design Institute

Christian Stephan

Head of Innovation Research, Digital Strategy & Transformation at Media-Saturn Holding

SVEN RÜHLICKE

CEO & Co-Founder Wake World

DR. THOMAS RÜDEL

CEO & Founder Kauz GmbH

NILS BEYER

Amazon Alexa Skills

MORITZ BECK

Operations Manager novomind AG

MATHIAS HORSCH

Co-Founder HOLY Energy

SOPHIE HUNDERTMARK

Keynotes, Consulting and Research on Chatbots & Insurance and Banking at Institute of financial services Zug IFZ & Founder of ai-zurich

Benjamin Kolf

Commercial Lead IoT Solutions & Applications Deutsche Telekom

DOMINIC SPALINGER

Voice AI Expert and Founder PlaynVoice

ANDREAS TUSSING

Founder & CO-CEO charles

Nicholas Gregg

Business Developer pdm solutions GmbH

Summit Schedule

9.00 AM

Welcome & setting the scene: Game Changer Conversational Business

Prof. Dr. Peter Gentsch
Frank Puscher

Motivation, Evolution and current status
The new paradigm of communication and interaction
Conversational Business: Building Blocks & Solution Space
Technology and Tool Landscape

9.30 AM

The proven conversation design principles that help you unlock the potential of your Technology X: Messenger – Chatbot – Smart Speaker – Voice Assistant

Hans van Dam / Co-founder and Dean of the Conversation Design Institute

Best Practice Session I

10.00 AM -
11.00 AM

How to apply Conversational Business successfully

Jörg Heinemann / Principal Innovation & Digitalisierung, Otto
Klaus Rovara / Vice President Digital Business to Consumer bei BSH Home Appliances Group Andreas Tussing Founder & Co-CEO charles Mathias Horsch Co-Founder HOLY ENERGY

11.00 AM

Coffee Break

Best Practice Session II

11.15 -
11.45 AM

Disrupt yourself! How to successfully innovate your own company

Christian Stephan / Head of Innovation Research, Digital Strategy & Transformation at Media-Saturn Holding

Break Out Sessions (parallel)

11.45 AM –
12.45 PM

Track I – M$ss$nger Business: “Turning messages into business”

Matthias Mehner
Martin Sinner
Eleftherios Hatziioannou

How to apply und utilize Messenger successfully for Marketing, Sales and Service?
WhatsApp, Telegram, WeChat, …. „All-in“ or how to get the right Messenger?
Tipps, Tricks and Success Factors
Best & Next Practices

Track II – Chatbot Business: Chatbots between aspiration and reality.

Thomas Rüdel
Harald Huber

What makes a good chatbot? What skills and roles a chatbot can provide?
For which use cases is a chatbot particularly suitable?
How can a chatbot be successfully introduced in a company?
Mega Trend & Buzzword AI: Which expectations are realistic?
Elon Musk GTP3 – Google Meena – Facebook Blender: New magic formula for chatbots?

Track III – Smart Speaker Business – Voice Commerce: When will the breakthrough come?

Sven Rühlicke
Benjamin Kolf
Nicholas Gregg

Successful examples of voice commerce in different industries
How can the appropriate use cases be identified and implemented?
For which languages do smart speakers work best?
Voice Search as the first important step
Technologies, Tipps and Trends

12.45 PM

Lunch Break

01.45 PM

Conversational Business – How to get it done!

Artjem Weissbeck
Hendrik Buske
Peter Gentsch

How to attract and convince the C-Level
Change Management – develop the right Conversational Culture
How define and align roles, functions and processes
Building the right infrastructure and platform

02.15 PM

KPIs in conversational commerce – what to look out for, which processes to build

Holger Heinze
Moritz Beck

02.45 PM

What are the real possibilities of conversational commerce?

Katharina Kremming

What are the real possibilities of conversational commerce?

What tools does conversational commerce already have today? What is important for successful conversational commerce? What Apple Messages, Instagram Direct Messaging, WhatsApp and others offer for conversational commerce today, what role chatbots and interfaces play and in which industries conversational commerce is already celebrating success.

03.15 PM

Coffee Break

03.30 PM

Dialog-Oriented Commerce vs. Customer Service – Designing dialogs the right way

Sophie Hundertmark
Dominic Spalinger

04.00 PM

Do conversational agents need to know what they are talking about?

Hans Uszkoreit

04.30 PM

Conversational Business – Quo vadis?

Prominent Surprise Guest (Love Brand# 1)

05.00 PM

Closing words: Summary & Outlook

Peter Gentsch

05.15 PM

In-person & virtual get-together

This Conference is for you

Our Speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.